{"id":407616,"date":"2019-12-18T14:13:47","date_gmt":"2019-12-18T21:13:47","guid":{"rendered":"https:\/\/www.swimmingworldmagazine.com\/news\/?p=407616"},"modified":"2020-02-26T16:30:33","modified_gmt":"2020-02-26T23:30:33","slug":"commit-swimmings-customer-service-principles","status":"publish","type":"post","link":"https:\/\/www.swimmingworldmagazine.com\/news\/commit-swimmings-customer-service-principles\/","title":{"rendered":"Commit Swimming’s Customer Service Principles"},"content":{"rendered":"

Courtesy of <\/span><\/i>Commit Swimming<\/span><\/i><\/a>.<\/span><\/i><\/h2>\n

\"Commit<\/a><\/p>\n

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This post is part of a larger effort by Commit Swimming to be transparent around their business practices. This effort is designed to help entrepreneurs within the swimming community to find inspiration to make the sport better.\u00a0<\/span><\/p>\n

Today\u2019s topic is customer service!<\/span><\/p>\n

Commit Swimming has an internal user success manual that is used as the guiding principle for all customer interactions.\u00a0<\/span><\/p>\n

It\u2019s a bit different though\u2026 it\u2019s not filled with response templates and objection handling techniques. Instead it has 4 simple principles:<\/span><\/p>\n