{"id":328684,"date":"2018-09-12T11:16:24","date_gmt":"2018-09-12T18:16:24","guid":{"rendered":"https:\/\/www.swimmingworldmagazine.com\/news\/?p=328684"},"modified":"2018-09-12T11:16:24","modified_gmt":"2018-09-12T18:16:24","slug":"swimamerica-to-offer-support-for-clubs-swim-schools-partnering-with-streamline-brands","status":"publish","type":"post","link":"https:\/\/www.swimmingworldmagazine.com\/news\/swimamerica-to-offer-support-for-clubs-swim-schools-partnering-with-streamline-brands\/","title":{"rendered":"SwimAmerica To Offer Support For Clubs, Swim Schools Partnering with Streamline Brands"},"content":{"rendered":"
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SwimAmerica, the learn to swim division of The American Swimming Coaches Association (ASCA) announced last week at the world clinic that it will be offering a significant new level of support to its affiliated coaches and swim schools. Beginning October 1, in a partnership with Streamline Brands\u00ae, Swim America will offer administrative and customer service support services for Swim America affiliates. These services will give Swim America operators the opportunity to dramatically simplify their swim school operations while driving higher levels of customer satisfaction in their operation.<\/p>\n

Services offered will include:
\n\u2022 Customer service center able to handle all parent\/customer calls, emails, registration and scheduling, staffed 7 days a week
\n\u2022 Complete billing and collection services
\n\u2022 Industry-wide business performance benchmarking
\n\u2022 A full featured CRM and operational software platform<\/p>\n

These services will give Swim America affiliates the opportunity to spend the majority of their time doing what they love: coaching and teaching, and very little time managing the administrative responsibilities associated with their business.<\/p>\n

\u201cThe swim industry is consistently challenged with the balance between spending time coaching students and managing the dramatic volume of interactions required to keep customers\/parents informed and happy,\u201d said Karen King, SwimAmerica Director of Operations. \u201cOur affiliates have consistently asked us what we can do to help. Our partnership with Streamline Brands allows us to now bring enterprise level customer service to our affiliates. These services will be of particular help to SwimAmerica affiliates that are operating without a storefront, giving these organizations a \u2018full time presence\u2019 without the need to manage a full-time operation. We are thrilled to be able to now offer these services to our existing 700 + locations and future SwimAmerica partners.\u201d<\/span><\/strong><\/p><\/blockquote>\n

The service offering will first be launched in the US market, with the intent to expand globally in late 2019. Services will be based on the successful service model used by customers such as Quicksilver Swimming, SafeSplash Swim Schools, SwimLabs Swim Schools, and Swimtastic Swim Schools.<\/p>\n

\u201cStreamline Brands has demonstrated expertise in bringing efficiency and simplicity to the swim industry. When we were approached by the ASCA we immediately jumped at the opportunity to help coaches throughout the country,\u201d said Matt<\/strong> Lane<\/strong>, CEO of Streamline Brands. \u201cMany other industries have led the way in using shared services for customer service and administration. We are excited to have the chance to help Swim America bring the benefits of these services to swim. We currently handle over one million customer interactions a year and extending these services to the broader industry is compelling.\u201d<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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About Swim America:<\/strong><\/p>\n

The SwimAmerica program is revolutionizing learning to swim for babies, children and adults everywhere. Right now, there are simple, fun, results oriented and developmentally appropriate SwimAmerica swim lessons available at over 700 sites in the USA and around the world. SwimAmerica is owned and operated by the coaches of American Swimming Coaches Association (ASCA). These coaches are part of the most successful sports team on the planet, the USA Olympic Swimming Team. Our swim coaches know success in swimming and they are dedicated to providing successful swim lessons for every child, because they know a successful swim lesson can save a child’s life!<\/p>\n

About Streamline Brands:<\/strong><\/p>\n

Streamline Brands is the industry\u2019s largest franchisor of swim schools and the only provider of back office services to the swim industry. After opening its first school in 1996 in the Milwaukee, WI market under the Swimtastic brand, the company has grown to more than 170 locations in 17 states and 3 countries, operating under the brands SafeSplash Swim School, Swimtastic Swim School and SwimLabs Swim School. For more information about Streamline\u00ae or to learn about franchising opportunities with the company, please visit their website or \u201clike\u201d Streamline Brands on Facebook, or follow on Twitter or Google+.<\/p>\n

\u2014 The above press release was posted by Swimming World in conjunction with SwimAmerica<\/i>. For press releases and advertising inquiries please contact<\/i> Advertising@SwimmingWorld.com<\/i><\/b>.<\/i><\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

SwimAmerica, the learn to swim division of The American Swimming Coaches Association (ASCA) announced last week at the world clinic that it will be offering a significant new level of<\/p>\n","protected":false},"author":3915,"featured_media":328685,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"dois","enabled":false},"version":2}},"categories":[15,1],"tags":[],"class_list":["post-328684","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry","category-uncategorized"],"jetpack_publicize_connections":[],"yoast_head":"\r\nSwimAmerica To Offer Support For Clubs, Swim Schools Partnering with Streamline Brands - 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